List of active policies

Name Type User consent
Terms of use Site policy All users
Data processing Privacy policy All users


These Terms of Use (hereinafter, ‘Terms’) regulate the use of SOSvirtual (hereinafter, ‘the Platform’), as the virtual e-learning education service of SOS Children’s Villages International. By accessing and using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with any of them, please do not use the Platform. The following conditions are binding for any user thereof.

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Owner of the virtual platform: SOSvirtual – Virtual e-learning education service of SOS Children’s Villages International
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The user agrees to use the virtual platform, content, and services without contravening current legislation, generally accepted practices, and public order. The use of the virtual platform for illicit or harmful purposes against SOSvirtual or a third party, which in any way may cause harm or hinder the normal use of the online campus, is prohibited.

SOSvirtual ensures that the content and services offered by the portal respect the principle of human dignity, protection of youth and children, non-discrimination based on race, sex, religion, opinion, nationality, disability, or any other personal and social aspect.

SOSvirtual ensures that the content and services offered by the portal respect the principle of human dignity, protection of youth and children, non-discrimination based on race, sex, religion, opinion, nationality, disability, or any other personal and social aspect.

The content (information, sound and/or image files, photographs, designs, etc.) collected on the portal is the property of SOSvirtual and SOS Children’s Villages International, and they are duly authorized for dissemination by their legitimate owners.

As a non-profit entity, SOSvirtual undertakes not to engage in misleading advertising, and therefore, the following are prohibited:

-Use for any commercial or advertising purposes other than those strictly permitted.

-Reproduction, publication, distribution, or modification, in whole or in part, unless prior written authorization is obtained from their legitimate owners or is legally permitted.

-Any infringement of the rights of SOSvirtual, SOS Children’s Villages International, or their legitimate owners thereof..


The user acknowledges and accepts that all industrial and intellectual property rights over the contents and/or any other elements inserted in the virtual platform belong to SOSvirtual and SOS Children’s Villages International, or they are duly authorized for dissemination through the virtual platform.

In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights due to the introduction of certain content on the online campus, they must notify SOSvirtual of this circumstance, indicating:

-Personal data of the interested party claiming the allegedly infringed rights, or indicating the representation with which they act in case the claim is made by a third party other than the interested party.

-Identify the content protected by intellectual property rights and its location on the virtual platform, the accreditation of the intellectual property rights indicated, and an express statement in which the interested party assumes responsibility for the truthfulness of the information provided in the notification.


The content on the Platform provides links to other websites owned and contents owned by third parties.
The sole purpose of the links is to provide the user with the possibility of accessing such links. SOSvirtual is not responsible in any case for the results that may arise for the user from accessing such links.
Any user intending to establish any technical link device from their website to the portal must obtain prior written authorization from SOSvirtual.
The establishment of the link does not imply in any case the existence of relations between SOSvirtual and the owner of the site where the link is established, nor the acceptance or approval by SOSvirtual of its contents or services.
The online campus where the link is established will not contain any trademarks, names, logos, slogans, or other distinctive signs belonging to SOSvirtual, except those expressly authorized.


The Platform complies with the provisions of the EU Electronic Commerce Directive (Directive 2000/31/EC) and with the General Data Protection Regulation (GDPR).


SOSvirtual reserves the right to modify, at any time and without prior notice, the presentation and configuration of the virtual platform, as well as these Terms of Use.


SOSvirtual does not provide any warranty and is not responsible, in any case, for damages and losses of any nature that may result from:

-The lack of availability, maintenance, and effective operation of the virtual platform and/or its services or contents.

-The existence of viruses, malicious or harmful programs in them.

-The illicit, negligent, fraudulent, contrary to these conditions, good faith, generally accepted practices, or public order, the virtual platform, its services, or contents, by users.


SOSvirtual as stated in its "DATA PROCESSING POLICY", has adopted the appropriate security levels for the data it processes and manages, incorporating all the technical means and measures at its disposal to ensure their confidentiality, prevent their misuse, loss, alteration, unauthorized access, and theft.


Waiver: Our failure to enforce any provision of these Terms of Use strictly shall not constitute a waiver of such right or provision.

Applicable Law: These Terms shall be governed and interpreted in accordance with the laws of Austria, the country of operation of SOS Children’s Villages International, without regard to its principles of conflict of laws.


If any user has any questions about this Terms of Use document, or any doubts or comments about it, they can contact sos.virtual@sos-kd.orgor send a written communication to the address provided in the header.

Last updated: April, 2024


Being a virtual training service of SOS Children's Villages, SOSvirtual manages personal data of its users. This data is collected through a learning system and managed through its own database. The following sections detail relevant information on how other data is managed and what are the commitments assumed by SOSvirtual when accessing, storing, processing and disposing of the information collected.

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The data processing activity at SOSvirtual is governed by the General Data Protection Regulation (GDPR), which is the European Regulation 2016/679 of the Parliament and of the Council, of April 27, 2016, which establishes specific requirements for companies and organizations on the protection of natural persons with regard to processing (collection, storage and management) of personal data and the free movement of such data.

Why do we collect your data?

Because SOSvirtual provides a personalized and optimal experience at each stage of the training service to all its users and because the analysis of this data allows to take actions of continuous improvement that allow to achieve the objectives of capacity development and measure its impact within the Organization. The purposes of the management of personal data by SOSvirtual are:

-Registration and access to the training platform: To manage access to the offer of virtual courses, it is essential to manage the registration of users who access the training environment.

-Monitoring of participation in virtual courses. You can relate the results of participation in each activity performed or not performed by a user (data subject).

-Issuance of certificates. Thanks to the identification of personal data of users who successfully complete a course, certificates are issued for the virtual courses carried out.

-Reporting service. The data generated in the training service allows us to model general accumulated and also detailed reports such as participation lists that are consumed by people responsible for accessing this data and that are described later in the point Who can access your data?.

-Communication. Various personal data collected, allow to send personalized and / or group messages according to specific information objectives, related to virtual training processes.

What personal data do we collect?

The personal data we collect are:

-Names and Surnames
-Organizational mail. It is the personal mail in the case of collaborators without an organizational account.
-City (optional)
-Entity (e.g., National Association, International Office, Other Organizations)
-Working area
-Gender (optional)
-Date of birth (optional)
-Profile picture (optional)
-Name organization. This personal data is only collected from external public of SOS Children’s Villages. SOS.
-Cross-border mentoring country. This personal data is only collected from external public of SOS Children’s Villages.

When do we collect your data?

-SOS Children's Villages co-workers
Although the SOSvirtual portal is public, most of its training offer allows exclusive access by collaborators of SOS Children's Villages. From all the data listed in the previous point, the names and surnames (username) and the organizational email of SOS Children's Villages collaborators who have an organizational account in the global instance of Office 365, are obtained at the moment their organizational accounts are created. This occurs due to the integration between the Active Directory of SOS Children's Villages with the SOSvirtual Learning Management System. However (except for your email which is the user's identifier), the system asks the user to update their personal data if it is the first time they enter. Afterwards, your personal data can be updated at any time by the user himself. For example, if your position in the organization is updated or if you notice any spelling errors on your behalf.

-SOS Children’s Villages co-workers without organizational accounts
For co-workers who do not have an organizational account but are related to SOS Children’s Villages the procedure for creating accounts is done through the filling of a template with a specific format that collects all the fields mentioned in the previous point. This form is consolidated and sent to SOSvirtual by the responsible counterparts in the Member Associations or other instances such as the International Office, who have authorized the access of specific users. For these people, the same data processing applies as for any user.

-SOS Children’s Villages co-workers without organizational accounts
For people who do not have an organizational account and are not related to SOS Children's Villages the procedure for creating accounts is done by filling a creating account form that collects all the fields mentioned in the previous point. Once this form is filled and sent, the user will receive him/her credentials to access to the platform. For these people, the same data processing applies as for any user.

Data retention period

SOSvirtual only keeps a historical record of the courses taken and their completion, as well as a copy of the certificates issued, for a period of 3 years. Once this period has elapsed, the data will be securely deleted. This data retention policy is aligned with applicable legal requirements and ensures that your personal information is not kept for longer than necessary.

Who can access your data?

Access to the personal data information of SOSvirtual users is limited to persons belonging to instances responsible for specific processes. :

-SOSvirtual equipment. Accesses and processes the information of all SOSvirtual users for global and particular monitoring and to report to other stakeholders.

-Persons responsible for training and human resources in member associations and regional offices. They access the information of all users of their respective Member Association or Region, for consequent purposes that respond to their own processes and monitoring annual training plans.

-Facilitators/tutors. Those who accompany some courses of the training offer and within their roles are responsible for accompanying and contacting the participants.

-Content/course owners. Some courses are promoted by specific teams within the organization. For example, the Child Safeguarding at SOS Children's Villages course is promoted by the Child Protection team of the International Bureau, therefore, the people in charge of said team will be able to access the personal data of the users who participate in said course to measure its scope and impact.

-Other persons defined by the Management of Member Associations and Regional International Offices.

Updating of personal data by the user

SOSvirtual also facilitates the updating of the user's personal data.
If you want to update any data of your user profile as a spelling error in your surname, the update of your position in the Organization, your place of residence, or rectify any data that has been filled out incorrectly at the beginning, simply requires:

-Sign in
-Click on your profile name at the top right.
-Select the Profile option
-Within the User Details section, select the Edit Profile option.
-Finally save the changes made.

The only data that cannot be updated by the user is the email that in turn becomes their identifier, like an identity card, it cannot be altered.

Contact with those responsible for the processing of personal data

In order for a user to exercise their rights - Right to: be informed, to access, to correct, to delete, to restrict processing, to data portability, to object to processing, not to be subject to automated decision-making - they may contact the persons responsible for the processing of personal data in SOSvirtual, a written communication must be established by email, providing documentation proving your identity (ID or passport) to the following address: This communication must reflect the following information: Names and surnames of the person issuing the consultation, the request for application, the address and the supporting data.

More information

For more information on the regulations visit the following official sites:

Latest Update: April, 2024